In order for us to assist our customers in building successful cultures of health, we have to deliver exceptional quality in every aspect of our work.

• SIX SIGMA STANDARDS Six Sigma management principles are the core of our quality management program. Our commitment to “zero defects” guarantees that we deliver what we promise, and that you and your employees see the results you expect.
   
• NCQA ACCREDITATION We have full accreditation with performance reporting from the National Committee for Quality Assurance (NCQA), and we participated in NCQA’s Early Adopter program for accreditation of the new Wellness & Health Promotion standards. Our NCQA accreditation is proof that we deliver quality, evidence-based wellness and health promotion services.
   
• 98.5% PARTICIPANT SATISFACTION RATING At milestones throughout the process, we distribute satisfaction surveys to participants. Results are collected, collated, tracked, and trended, and unsatisfactory ratings are immediately addressed. It helps us maintain a client satisfaction rating of 98.5%. Of course, we are continuously striving for 100%.